FAQS

PACKAGE AND PASSES BOOKING/PURCHASING PROCESS

How do I reserve a package?

  • $1500 Package deposit required upon booking. $2000 deposit will be required on packages totaling $8000 or more.  The $1500 package deposit is REQUIRED and holds your Mile 0 Fest Package. The $1500 deposit, booking fees excluded, will be applied to your final package cost. 
  • You can choose your accommodation preference at the time of booking.  If it is available, you will receive an Accommodation Confirmation Email..  If your room choice is not available, a Mile 0 Fest Agent will contact you to discuss alternative options
  • If you have questions, call our Mile 0 Fest Box Office at 866.627.2163 10AM to 6PM EST

OR  Email boxoffice@mile0fest.com, and a Package Specialist will reach out to you to finish your reservation.

  • All packages will be on auto-pay to avoid missing payment deadlines and subsequent late fees (late payments are subject to a 3% late fee)  You can make changes to your payment method by calling the Box Office. Packages can be cancelled for non-payment.
  • 50% payment is due September 15th, 2021
  • 100% payment is due November 15th, 2021
  • Multiple payments can be made by individuals at any time by calling the Box Office at 866.627.2163 10AM to 6PM EST.
  • Multiple renewal or pre-register payments can be applied to one package – one code required per person

Can we add extra nights to our reservation?

  • Absolutely! You can book extra hotel nights through your hotel confirmation. Be sure to book the SAME ROOM TYPE as your original booking.  By doing it this way, the hotel knows it is a connecting reservation, and you avoid confusion at check in – or having to switch rooms.

PAYMENT PLAN EXAMPLE FOR A PLATINUM PREMIER PACKAGE FOR 2 (*starting at $4868*)

At time of Booking Package:  $1500 deposit – less $200 R&R Credit applied  = $1300 at the time of booking

SEPTEMBER  15th, 2021:  50% of package = $1134

NOVEMBER 15th, 2021:  100% of package due = $2434

**Payment options and obligation:**

• $1500 Package deposit required upon booking. Final reservation (confirming accommodation choice) must be made within 7 days from deposit date or booking will be cancelled. $2000 deposit will be required on packages totaling $8000 or more.  The $1500 package deposit is REQUIRED and holds your Mile 0 Fest Package. The $1500 deposit, booking fees excluded, will be applied to your final package cost. 

• September 15, 2021: 50% of the entire package must be paid. All packages will be on Auto Pay – unless you call and make other arrangements.  Please note: A 3% late fee will be administered to any payments made after this date. 

• November 15, 2021: Final payments are due. The card used to make the initial package deposit will be responsible for any remaining balance due after this date.

 Payments can be made separately, at any time, by calling the Box Office. Please note: A 3% LATE FEE will be administered to any payments made after this date.  Packages can be cancelled after 15 days of non-payment.

When will the Line Up be announced?

July 23rd, 2021

When will Packages and Passes be on sale to the public?

Packages will go on sale to the public August 5th, 2021. Passes will go on sale to the public August 10th, 2021.

Can we add extra nights to our reservation?

  • Absolutely! Just let a reservationist know, and we will take care of the rest.
  • PAYMENT PLAN EXAMPLE FOR A BEACH BUM PACKAGE FOR 2 (*starting at $2664*)
  • At time of Booking Package:  $1500 deposit PLUS any R&R Credit applied
  • September 15th, 2020:  50% of package
  • November 15th, 2021:  100% of package due

***AUTO PAY AVAILABLE***

  • The $1500 package deposit is REQUIRED and holds your Mile 0 Fest Package. The $1500 deposit, booking fees excluded, will be applied to your final package cost.  
  • Our Reservations Agents will do everything possible to secure your accommodation preference. If accommodation needs cannot be met and no suitable alternative is available, the package deposit is refundable, up to 10 days from the original transaction date. Once Accommodations are secure, deposits and pre registration fees are NON-REFUNDABLE.
  • The “Mile 0 Fest Package Cancellation Policy & Terms of Use Agreement Waiver” found in this confirmation email, must be fully completed by the Festival Participant who made the deposit payment. 
  • Package “*Starting at*” prices reflect basic accommodations for a specific group size. Select premium accommodations are available, for an upcharge. All inventory is limited.

**Payment options and obligation:**

  • $1500 Package deposit required upon booking. Final reservation (including accommodation choice) must be made within 10 days from deposit date or booking will be cancelled.  
  • September 15, 2020: 50% of entire package must be paid. Payments can be made by calling the package office at **866.627.2163**. 50% deposit are non-refundable. Please note: A 3% LATE FEE will be administered to any payments made after this date. 
  • November 15, 2021: Final payments are due. The card used to make the initial package deposit will be responsible for any remaining balance due after this date.  Payments can be made separately, at any time, by calling the package office.. Please note: A 3% LATE FEE will be administered to any payments made after this date. 

**Mile 0 Fest Package cancellation policy & terms of use supersedes any Hotel, Mile 0 Festival Pass and/or Fury Water Adventures cancellation policies. Any additional charges or fees incurred, outside of the originally purchased package price, will be the sole responsibility of the Festival participant.**

FESTIVAL TIME!!

What can I bring into the amphitheater?
Standard sized purses, bags and back packs (everything will be searched by security staff)
blankets, sheets, towels, cameras (basic point and shoot consumer-grade cameras), binoculars, strollers, folding lawn chairs, NO solid metal chairs

What can I NOT take into the amphitheater and other venues?
•Outside food and drinks (concessions will be sold within the concert area)
•Professional audio or video recording equipment
•Professional cameras (any camera with the option to detach a lens)
•Any and all camera accessories, tripods, monopods, detachable lenses,
or other commercial equipment
•Drones or any other remote flying device
•Camping equipment or umbrellas; this Includes canopies and tents
•Coolers of any kind
•Firearms, explosives, and weapons of any kind
(including pocket knives, pepper spray, fireworks, etc)
•Illegal and Illicit substances of any kind, drugs or drug paraphernalia
•Unauthorized/unlicensed vendors are not allowed
•No unauthorized solicitation and materials including handbills, flyers, stickers,
giveaway’s, samples, etc.
•Bicycles inside the amphitheater grounds (bike parking is available near entrance)
•No Inflatable furniture (rafts, chairs, etc.)

Are children allowed at the festival?
This is an event geared towards adults but all ages are welcome with a paid wristband.

Are dogs allowed at the festival?
The island of Key West is pet friendly HOWEVER your pups are not allowed in the amphitheater.

Is parking available?
Limited public parking is available on the island and at the Amphitheater. Key West has taxi services, Uber, Lyft, as well as Pedi cabs to take you around Key West. You can also rent golf carts for transportation, try HydroThunder and tell them we sent you.
www.hydrothunderofkeywest.com or call 305-294-7000

Who do I call to go parasailing, snorkeling, and all those fun things Key West is known for?
Contact FURY Water Adventures and they will hook you up. http://www.furycat.com
Call (888) 976-0899 or stop by one of their kiosks located all over the island.

Will credit cards be accepted at the festival?
Yes, all event locations will accept cash or credit card.
ATMs are located throughout the island and at the amphitheater for your convenience.

Will food and drinks be available at the Amphitheater?
Yes, there will be Beer Gardens as well as Food Vendors.

Where will the information booth and the ‘Lost & Found’ be located?
Both will be located at the Amphitheater’s main entrance gate during amphitheater hours.

Who do I contact in the event of an emergency?
There will be medical personnel at the Amphitheater during show hours.
Elsewhere on the island please call 911.

What if it rains?
There will be tents located at the Amphitheater that you can shelter in.

How can I find out more information about Key West?
Contact our friends at Key West Info http://www.keywestinfo.com or Call 888-222-5590

WHAT IF I HAVE TO CANCEL? 

**Mile 0 Festival PACKAGE Cancellation Policy:** 

Our Reservations Agents will do everything possible to secure your accommodation preference. If accommodation needs cannot be met and no suitable alternative is available, the package deposit is refundable, up to 7 days from the original transaction date. Once Accommodations are secure, deposits and all subsequent payments are NON-REFUNDABLE.

PACKAGES

If I book a Package and I have to cancel, how do refunds work? Package deposits and payments are non-refundable.  We recommend personal travel protection that covers unforeseen circumstances.

If I book a Package and the Festival cancels, what happens? If for any reason we cannot have the Festival, your Festival Package funds (less processing fees) are refundable. You will also have the option to keep your credit and apply to a future show or donate a portion of your credit towards the sustainability of the Festival.

If I book a Package and the Festival is postponed, what happens? All Festival passes will be held and guaranteed to be good for the new dates. Should accommodation rates and/or availability change, we will update you accordingly and notify you of your options. 

PASSES

If I buy a Pass and I have to cancel, how do refunds work? Your Festival Pass is non- refundable.

If I buy a Pass and the Festival cancels, what happens? If for any reason we cannot have the Festival, your Festival pass funds (less processing fees) are refundable. You will also have the option to keep your credit and apply to a future show or donate a portion of your credit towards the sustainability of the Festival.

If I buy a Pass and the Festival is postponed, what happens? All Festival passes will be held and guaranteed to be good for the new dates